FAQ – Here We Flo

At FLO, we want to create a world where people feel crazy confident and empowered in their life's messiest moments.

We do this through shamelessly natural products that are better for us, our loved ones and the planet🌏. We also love delighting you with bad (errm, hilarious!) period, pee or penis jokes and doing our best to help destigmatize these traditionally taboo topics.

We donate 5% of our profits to Orchid Project who are fighting against Female Genital Cutting (also known as FGM) and Bloody Good Period, who provide menstrual products to those who can't afford them. We also make monthly product donations to food and hygiene banks, period drives, homeless shelters and more!

Our products are for everyone who menstruates, wees themselves or has sex. Simple as that💗

We use gender-inclusive language because we don't want anyone to be left out from these important, taboo-smashing conversations and we recognise that not everyone who menstruates is a woman and that not every woman menstruates.

When we do use the word 'woman', we want to assure you that this includes women and those who menstruate. Wherever necessary to make a point about the biological aspects our products are tailored to, we will use inclusive language like 'people who menstruate/have bladder problems', 'vulva/penis owners' etc.

And no, we don't shy away from using the words 'vulva', 'vagina', 'penis' because we think they are absolutely ESSENTIAL in empowering people to talk about their sexual and reproductive health and fostering helpful and educational conversations about our bodies🙌.

Long story short, our SHE-EO and co-founder Tara is lactose intolerant. But whenever she was on her period, she always had massive cravings for ice-cream🍦 and sweets 🍭 - that's how we came up with the genius tampons-in-an-ice-cream-tub idea! We do all of our design in-house, so the rest is maaagic.✨

We believe pink is a feminist colour and no one should be ashamed of their period, and we LOVE being funny in everything we do. As Susan, our co-founder once said "There are many ways to smash the patriarchy - ours just happens to be humour."💁‍♀️🙌

Chances are, if you're reading this - you're on the same page, so welcome to the family!💕

Here's for where you can find all the brands in the Here We Flo family in UK stores.

💖 FLO Period Care - You can currently find our period care range in Boots, Holland
& Barrett, Planet Organic, Morrisons, WHSmith Travel, Ocado & Amazon.

💛glo Sensitive Bladder and Heavy Period Care - We currently stock our glo Sensitive Bladder and Heavy Period Flow care line in H&B, Ocado, Planet Organic & Amazon.

🍆XO! Sexual Wellness:Our sexual wellness range is currently available in Holland
& Barrett, Planet Organic, Ocado, Amazon & WHSmith Travel.

Plus, all the product ranges in the Here We Flo family can be found in lots of really awesome independent health & organic shops throughout the UK!

We aim to be as sustainable & accessible as possible, whilst also providing great quality products that do their job. This means we're always striving to find the right balance between making products that are reliable and eco-friendly.

That's why all of our packaging is either compostable or recyclable. For example, our FLO Non-Applicator Tampons, Bamboo Pads and Bamboo Liners, as well as our glo Bamboo Pads and Liners are all wrapped in 100% compostable, plant-based wrappers. Our Sustainable Tampon Applicators are 95% plant-based (sugarcane) and are also recyclable (please do check locally!).

Our XO! eco-friendly condoms are CO2-neutral and made in a solar-powered factory.

Plus, all of our outer packaging is FSC-certified recyclable and biodegradable cardboard.

We also use none 🙅‍♀️ of the nasties you'll find in conventional tampons and pads - no fragrances, no dyes, no allergens or harsh chemicals like chlorine bleach. Nothing but natural goodness in our products! And ALL of our products are vegan + cruelty-free, certified by PETA and The Vegetarian Society.

We're also working towards becoming a fully CO2-neutral company by the end of 2021!🌱

The issue with words like ‘hygiene’ and ‘sanitary’ is that it implies our bodies & periods are dirty!

Periods aren’t any more unsanitary or unhygienic than any other bodily function, yet, of all the bodily 'messes' we experience as humans, periods are the only ones we describe in terms of ‘sanitation’ so explicitly.

This furthers the stigma that periods are dirty or something to be ashamed of, and set us back in really important conversations about our reproductive health!

They say that age shouldn't matter? It does in this case! Always check the shelf-life of Here We Flo products. The shelf life tells you how long it takes until we don't recommend people use our products - be them FLO period care products, glo bladder care or XO!'s sustainable sex range!

Even though you'll see the words 'biodegradable' or 'compostable' being used quite frequently by us, please don't take that to mean that they will spontaneously biodegrade whilst you're using them, thus making them unsafe.

As long as you play smart and follow our recommendations, you'll be alright!

Now for the actual shelf life: you can use our eco-applicator tampons for up to 5 years, our biodegradable bamboo pads/liners will last for up to 3 years and so will our XO! condoms. (make sure they make it out of your crush's wallet by then though 😉)

Most of us like to know more about the food we eat since it's going into our bodies, so why shouldn't we know what's going into our vaginas!?

Our organic cotton is sourced from Europe, our organic bamboo is sourced from South-East Asia and our XO! eco-friendly condoms come from Malaysia through our amazing Regenerative Rubber Initiative partnership!

We keep our manufacturing processes local to the regions where the ingredients are sourced from, so that our overall carbon emissions are kept at a minimum.

We also aim to ship our products via sea most of the time for the same reason AND we offset our company CO2 emissions through organisations like Climate Partnerand Ecologi.

As a small business, our aim is to become fully carbon-neutral by the end of 2021.💪

We aim to ship our orders within the same or on the next working day.

We deliver via Royal Mail and our price includes free 2nd Class shipping that arrives in 3-5 business days.

Paid Express Delivery orders come by Royal Mail 1st Class delivery and take 1-2 business days to arrive.
We recommend you set your charge date to at least 7 days before your period is due, to make sure that the products get to you on time. Play smart, not hard! 😉💕

If you think your order might be late, follow our rule of thumb: for order less than 7 days late from the date when you were charged, wait a teeny-tiny bit longer (thank you for your patience!) - it's likely that your order is on its way to you! If it's more than 7 days late from the date when you got charged, definitely give us a shout at hiya@hereweflo.co and we'll sort it for you!

Royal Mail does not offer tracking services for 1st and 2nd class parcels, so we appreciate the patience and we're sorry that you won't be able to stalk your parcel while it's on its way to you.👀

On our website, our products start at £4.99 and include free shipping. Our retail partners usually sell them for less for a few reasons, but most importantly because they have complex and cost-effective logistical capabilities.

As we’re a small team of women, delivering directly to your door means accounting for letterbox-friendly packaging, warehousing (picking & packing) and delivery fees that we simply can’t absorb entirely.

Similarly, most retailers make companies pay quite a bit of £££ so they can be on promotion throughout the year and increase the likelihood of people trying the products out.

So, while we’re very happy for our customers to buy us wherever it’s more convenient and affordable for them, there is simply no way for us to sell on our website at the same price as in stores.

Regardless of where you buy your products from, though, 5% of profits go to people + planet!🙌💖

We aim to keep our communications at the minimum, so we won't bother you unless we have important things to say.

Every now and then, you might receive a notification about our latest feminist blog post, any new products or offers we may add on our website, as well as other relevant news.

If it's all getting a bit too much (we know how it can be!😅), you can easily unsubscribe at any moment via one of the emails we send you.

The answer is yes! We are always looking to partner up with cool feminist brands or with people who really *get* us💕.

We can't promise we'll be able to say yes to every partnership request (we are still very small), but we do try to get back to each request!

In any case, give us a shout on our social media or by emailing us at hiya@hereweflo.co with your request to join our feminist gang and we will get back to you about it soon!

Once you place a subscription order, you’ll receive an activation email to set up your account with us. You can pause, switch to other products or cancel your subscription at any time by signing into your account via the My Orders button on our website.

You will receive an email reminder 3 days before every order makes its way to you. If you want to cancel your subscription, make sure to do it once you received your reminder - so you can avoid any unwanted deliveries/ charges. If an order has already been shipped by our warehouse, we will be unable to issue a refund, and, due to the nature of our products, we cannot accept returns.

Make sure you’ve registered/activated your account before attempting to log in to manage your account, otherwise you could receive and error saying that your email address is not recognised!

If you run into any problems, reach out to us at hiya@hereweflo.co and we'll sort it for you!

Oh-so-easy! Simply log into your customer account by clicking on My Orders at the top of the page > select Manage Subscriptions > choose the product you'd like to pause > change the Next Delivery / Charge Date to whenever you want your order to be processed next.

You can also scroll further down where you'll see the Skip Shipment button, which will set your next charge date to the following calendar month. Happy edits!

This is so easy you can do it in your sleep! (well, almost) Log into your customer account > click on Manage Subscriptions > hit Edit on the specific product you'd like to make changes to, then scroll a bit further down the page and you’ll see where you can edit your delivery address, billing address & card information.

If you're having any trouble with this, feel free to send an email over to us at hiya@hereweflo.co and we'll send some help your way!

Don’t worry, we’ve got you! If you’re not able to log in with your email address, it’s because you probably forgot to sign up the first time you placed an order.

But fear not – we're coming to your rescue! If you can’t find the first set-up email you received in your inbox (with your first order), simply give us a shout at hiya@hereweflo.co and we’ll sort you out within 24 hours!

We might take until Monday morning to respond over the weekend, but don’t worry about it! Everything is fixable. Plus, all orders that are charged over the weekend are shipped by our lovely warehouse partners on Monday morning.

Mistakes happen, and if you didn't mean to sign up for anything other than a one-time product, you can correct this by logging into your customer account by clicking on the My Orders button > selecting Manage Subscriptions > Edit in order to unsubscribe. If you think we made a mistake or if you'd like any further assistance on managing your account, email us at hiya@hereweflo.co and we'll be happy to help.

We send out email notifications 3 days prior to you being charged for any subscriptions, so do keep an eye out for this if you want to make any changes!

That should be easy peasy and can be done in a few seconds!

Anytime you want to cancel any item from your subscriptions, you can follow this trusty trail: log into to your customer account on My Orders at the top right hand corner of any page of our website (you'll have to create a customer account if you haven't already) > go to Manage Subscriptions > click on any specific product by selecting Edit > just scroll down a bit further (past where you can see your delivery/ billing information) and... voilà!

You've successfully unsubscribed from that specific product (repeat with as many products you wish to unsubscribe to.

You can always resubscribe later if you change your mind by logging back into your account. That is, if you're missing us... we'll certainly be missing you!💛

As opposed to the standard corporate period products (no ‘sanitary / hygiene products’ at Here We Flo, bye!), which are typically made of more than 90% non-recyclable plastic materials, we pride ourselves in offering alternatives that are both accessible + better for the planet!

We know not everyone will adapt to a menstrual cup or reusable alternative, so we're giving you a different option that's still better for us + the planet.

That's why we use either compostable, biodegradable or recyclable packaging for our products, and we use no nasties like harsh chemicals (buh-bye chlorine bleach🙅‍♀️), dyes, fragrances or allergens. Nothing but natural goodness here!🌱

In order to give you one less hassle each month (periods and bladder leaks are hassle enough, we know), we now offer our FLO-matic subscription service and our customers couldn't be happier!

We know that everyone's body is different, so our subscription is designed to help you choose the best option for your FLO. 💖

Just select the products you need, choose how frequently you’d like them delivered and voilà! Simply add your billing and shipping address and you’re all set! Shipping is free on all orders and, by subscribing, you also save up 15% on every product you buy, every month!

We do everything to make you smile on those days when your period is a pain in the uterus (yes, cramps, you heard us!) Plus, you can cancel at anytime if you're not happy with your subscription or if anything changes with your flow. As a little reminder, make sure to set up a customer account with us (you can easily do this on our website once your subscription has been confirmed).

This will make it easier for you to manage your account & make any edits once you've hopped on the FLO-wagon!

If you run into any problems, email us with your question at hiya@hereweflo.co.

One of our beliefs at Here We Flo is that every single person is different and the products they will need will also be different based on their flows, their bodies and their personal preferences.

We literally like to give life to the saying 'to each their own'. That being said, and working under the assumption that nobody knows you like you do, if you still need a little help deciding what you need, here's a peek into our top sellers: the bamboo 'combo' pad pack, the eco-applicator 'combo' pack & the bamboo liners. Hopefully one of those will be up your valley! 👀

Applicator tampons are very popular in the UK and US, less so everywhere else in Europe. So you might be prompted to use one or the other (or none at all!) based on your background.

Objectively speaking, the applicator tampons (albeit 95% plant-based & recyclable) still bring waste into the world. If it’s not rinsed and properly recycled, it’ll end up in landfill and contribute to unnecessary pollution.

However, we’re not here to shame you for your choices – applicators are very helpful in securing the tampon inside your vagina, which is especially useful if you've never tried tampons before. So whether you choose to go with or without, we’re here for you!💕

FLO eco-friendly non-applicator tampons are 100% compostable – from tampon to wrapper, which means they’re the most sustainable / least wasteful single-use period product on the market.

If sustainability is very important to you but you can’t deal with a menstrual cup, then this is the one for you.

We always recommend using the lowest absorbency possible to your FLO. The risk of Toxic Shock Syndrome, which is associated with the use of tampons, increases with higher absorbency tampons, so we always recommend you use the lowest absorbency that meets your needs on each day of your period.

We offer combo packs for both of our bamboo applicator and non-applicator tampons, featuring both Super and Regular tampons. So, if your flow is heavier at the beginning of your period but lighter towards the end, you can adjust accordingly without needing 2 different boxes of tampons!

A good way to test which type of FLO you’ve got is to use the Regular absorbency tampon and, if it becomes full and starts to leak in less than 4 hours, you’ll know you need a Super instead. Another way that you can reduce the risk of TSS is by alternating your tampon use with the use of pads. Our FLO bamboo pads will work brilliantly for that!

We've got you SO covered!🙌 Did you know that our glo range, even if technically designed for bladder leaks, work perfectly for heavier flows?

Well, now you know! Our brilliant glo bamboo 'regular' and 'long' sensitive bladder pads are very well-suited to the heavy-duty period stuff 🏋️‍♂️.

Featuring 3D-leak barriers, a charcoal core and high absorbency bamboo, they’ll offer you all the comfort and the protection you need!

The only difference between our retail products and our subscription products is the packaging: you’ll only find our sweets-inspired packs and ice-cream tubs in stores🍦.

Our femcare subscription range comes in our adorable pink letterbox-friendly cardboard packs, but the contents are exactly the same!

This is for logistical as well as sustainability reasons, as we want to make sure we use as little packing and shipping materials as we can and our carbon footprint remains at a minimum!

Oh, and single-absorbency packs are only available on our website for now.

Our FLO sustainable panty liners are made of 100% organic bamboo and are 100% plastic-free and compostable (including their wrappers!).

However, there are still no official compostability guidelines for menstrual products, as experts themselves are conflicted due to the 'medical waste' nature of used period care products. So we recommend you dispose of them in the general waste bin, and they will naturally biodegrade in landfill in a few years. How wonderful is that?

In contrast, the existing corporate alternatives take hundreds of years to biodegrade.👎

FLO eco-applicator tampons: the tampons themselves are 100% compostable. However, there are still no official compostability guidelines for menstrual products, as experts themselves are conflicted due to the 'medical waste' nature of used period care products. So we recommend you dispose of them in the general waste bin, and they will naturally biodegrade in landfill in a few years. How wonderful is that? In contrast, the existing corporate alternatives take 100+ years to biodegrade.👎

The tampon wrappers are 100% recyclable (to be replaced by compostable, plant-based wrappers in Summer 2021).

And the tampon applicators themselves are made of a 95% plant-based (sugarcane) biopolymer and are recyclable (please check locally).

FLO non-applicator tampons: 100% compostable (including the wrappers!), making them the most sustainable single-use products on the market.

As above, because compostability in the period product category is a new and still debated topic, we recommend you dispose of your tampons in the general waste bin, and they will naturally biodegrade in landfill in a few years. That's much less than mainstream products, whose biodegradation takes over 100 years!

FLO period pads are 99% biodegradable, however, due to the existing debates about compostability in the period care industry, we recommend you dispose of them in the general waste bin, where they will biodegrade naturally in a few years. That's much less than conventional pads, whose biodegradation takes over 100 years!

FLO period pad wrappers are 100% compostable, and the backing paper is also compostable and biodegradable.

FLO organic cotton non-applicator tampons are the most sustainable single-use products on the market, and are 100% plastic-free (including the wrappers!)🌱

Our FLO and glo pads and liners are also wrapped in 100% plant-based, plastic-free & compostable wrappers.

There are also lots of sustainable period options available out there for you to choose! Whatever you pick, we're here to support you!

In order to give you one less hassle each month (periods and bladder leaks are hassle enough, we know), we now offer a glo subscription service and our customers couldn't be happier! 💖

We know that everyone's body is different, so our subscription is designed to fit your sensitive bladder needs.

Just select the products you need, choose how frequently you’d like them delivered and voilà! Simply add your billing and shipping address and you’re all set! Shipping is free on all orders and, by subscribing, you also save 15% every month!

We do everything to make you smile on the days where everything is a bit more annoying than usual (yes, bladder leaks, we're giving you the stare!) Plus, you can cancel at anytime if you're not happy with your subscription.

As a little reminder when you're setting up your subscription, make sure to also set up a customer account with us (you can easily do this on our website once your subscription has been confirmed).

This will make it easier for you to manage your account & make any edits once you've hopped on the glo-wagon!

If you run into any issues, email us with your question at hiya@hereweflo.co.

We think that glo products are a great alternative to mainstream sensitive bladder products, that are usually made with plastics that will take literal years to decompose!

Instead, we aim to make products that protect against sensitive bladder issues, are as natural as possible + not horrible for the planet. 🌍

We chose bamboo for the pads/ liners because of it's ultra-absorbent, silky-soft & sustainable. Plus, we have biodegradable plant-based wrappers on all of the pads & liners, a 3D leak barrier on the pads that stops leaks in their tracks and finally, a bamboo charcoal core that naturally nixes odours. 👃

glo has been designed for anyone experiencing light to medium bladder leaks - you'd be surprised with just how many of us are out there!

(raise your hands up so we can see you!) We wanted to be there for those experiencing it & to help end the stigma associated with bladder leaks - or at least for people to feel empowered to speak of it freely (and to buy our products without shoving them to the bottom of the shopping basket) - since what's happening with them & their bodies is very common. We all a bit of wee-help at times...💖

We aim to be as sustainable & accessible as possible, whilst also providing great quality bladder care products that do their job.

This means we're always striving to find the right balance between making products that work and that are also eco-friendly.

Which is why our sustainable bladder pads packaging materials are either compostable or recyclable!

Our glo Bamboo Bladder Pads and Liners are all wrapped in 100% compostable, plant-based wrappers, and our outer packaging is FSC-certified recyclable and biodegradable cardboard. 🌱

glo bladder pads are made of organic bamboo and are 99% biodegradable, however, due to the existing debates about compostability in the period care and sensitive bladder industry, we recommend you dispose of them in the general waste bin, where they will naturally biodegrade in a few years. That's much less than conventional pads, whose biodegradation takes over 100 years!

glo bladder pad wrappers are also 100% compostable, and the backing paper is also compostable and biodegradable.

glo sensitive bladder Liners are made of 100% organic bamboo and are 100% plastic-free and compostable (including their wrappers and backing paper!). 🌎

However, due to the existing debates about compostability in the period care and sensitive bladder care industry, we recommend you dispose of them in the general waste bin, where they will biodegrade naturally in a few years. That's much less than conventional liners, whose biodegradation takes over 100 years!

Our glo bamboo bladder liners are best for drips, glo mini pads for drips & bursts, glo regular pads for light bursts and glo long pads for moderate bursts.

The whole range is best for anyone who regularly (or every once in a while) has experiences with light to medium bladder leaks.

Plus, with any product you choose to buy, you are also helping people + the planet, since 5% of our profits go to charities such as the Orchid Project & Bloody Good Period. Win-win!

Oh-so-easy! Simply log into your customer account by clicking on My Orders at the top of the page > select Manage Subscriptions > choose the product you'd like to pause > change the Next Delivery / Charge Date to whenever they want to push it back to (we've got quite a few options but get in touch with us if you don't see the frequency option that you need!).

Or you can scroll further down where you'll see the button to Skip Shipment that will set your next charge date to the following calendar month. Happy edits!💓

That should be easy peasy too!

Anytime you want to cancel any item from your subscription, you can follow this trusty trail: log into your customer account via My Orders at the top right hand corner of any page on our website (you'll have to create a customer account if you haven't already) > go to Manage Subscriptions > click on the product by selecting Edit > then scroll down a bit further (past where you can see your delivery/ billing information) and... voilà!

You've successfully unsubscribed from that specific product (repeat with as many products you wish to unsubscribe from).

You can always subscribe later if you change your mind by logging back into your account. That is, if you're missing us... we'll certainly miss you! 💖

At Here We Flo, we take sustainability (and sex!) very seriously - so we are founding members of the Regenerative Rubber Initiative. We work with farmers who cultivate their rubber trees in agroforestry systems and do lots of good for Mama Nature. 🌳

Regenerative Rubber means that, in addition to the rubber tree, farmers also plant other useful plants, contributing to greater biodiversity and ensuring higher CO2 binding. ☁️

Our XO! sustainable condoms are also CO2-neutral, plant-based and manufactured in a solar-powered factory.

Plus, every pack has a scannable QR code that shows you which Climate Partner projects each pack is supporting, as well as how many tonnes of CO2 have been offset through XO! manufacturing processes to date!

Oh-so-easy! Simply log into your customer account by clicking on My Orders at the top of the page > select Manage Subscriptions > choose the product you'd like to pause > change the Next Delivery / Charge Date to whenever you want to push it to.

Or you can scroll further down to Skip Shipment, and that will reset your next charge date to the following calendar month. Happy edits!

Easy peasy!

Anytime you want to cancel any item from your subscription, you can follow this trusty trail: log into your customer account on My Orders at the top right hand corner of any page of our website (you'll have to create a customer account if you haven't already) > go to Manage Subscriptions > click on the product by selecting Edit > then just scroll down a bit further (past where you can see your delivery/ billing information) and... voilà!

You've successfully unsubscribed from that specific product (repeat with as many products you wish to unsubscribe from). You can always resubscribe later if you change your mind by logging back into your account. That is, if you're missing us... we'll certainly miss you!

Have a question?

General

Subscriptions

Flo - period care

Glo - sensitive bladder care

Xo! - sexual wellness