got a  question?

Here you’ll find almost everything you need to know about us and your subscriptions. For product related queries, head to the product pages + for anything else, scroll down to ask!

frequently asked questions

general

We are sorry you are still waiting for your order! Not ideal at all. Please get in contact with us at hiya@hereweflo.co and we can look into this for you. As a rule of thumb, we advise it takes between 3-5 days however, if you've been waiting a week then please get in touch ASAP! 💖

We are so sorry to hear you aren’t happy with your order! In short, you have the legal right to return any product you aren’t happy with. However, please note this doesn’t include any unsealed hygiene products, think pads, tampons, liners, condoms and period pants. If you are returning anything, please note this will have to be done at your own cost. The items must be unused and in their original condition for a full refund. Our refunds are processed within 14 days. Please drop us an email at hiya@hereweflo.co if you have any questions or need the return address.

Made a mistake? No longer need the order? No worries, our warehouse does move quickly so please always contact us at hiya@hereweflo.co to cancel and we will see if this is possible.

Hey Bestie! So sorry you can't find your favourite Here We Flo product! If its been removed completely from the website, this doesn't mean its going to be gone forever this usually means it just gone out of stock. Please drop us a message if you need to know when a specific product is coming back in stock and we will do our best to give you a time frame. Otherwise drop us a line and we will be happy to help you out! 💖

subscriptions

Managing the account is SO easy and gives you the full control you want over your subscription. After you've started the subscription, create an account and log in! From there you can update your address, manage your payment details, change the products and frequencies or even cancel (but we hope you don't because we might cry). If you need any support with your subscription please don't hesitate to reach out!

Oh no! Not ideal! Firstly, please check you've created an account with us as this doesn't happen automatically when you start a subscription. Once you've done that and tried to reset your password, please drop us a line and we'll be sure to help you out.

Unfortunately, not at the moment but we will be offering a tracking service soon! Please keep an eye out for when this happens!

Its easy peasy! Just make sure you've created an account with us as this doesn't happen automatically when you join. After that, simply log in, click manage your subscription and from there you can update your shipping address, manage your payment details and add or remove anything from your subscription. If you need any help at all, please don't hesitate to contact us at hiya@hereweflo.co and we can support you!

We will be sad to see you go but we completely understand! Make sure you have created an account first as this doesn't happen automatically when you start a subscription with us. After that, you simply log in, click manage your subscription and hit the cancel button. Please get in touch if you have an issues with this and we can help you out!