Urm...I have a question
Here you'll find almost everything you need to know about us and your subscriptions.
For product related queries, head to the product pages + for anything else, you can contact our customer love babe, Liliana over on firstname.lastname@example.org 🤍
What's the Here We Flo mission? What's your vision?
We do this through shamelessly natural products that are better for us, our loved ones and the planet🌏.
We also love delighting you with bad (errm, hilarious!) period, pee or penis jokes and doing our best to help destigmatise these traditionally taboo topics.
Who are your products for?
We use gender-inclusive language because we don't want anyone to be left out from these important, taboo-smashing conversations and we recognise that not everyone who menstruates is a woman and that not every woman menstruates.
When we do use the word 'woman', we want to assure you that this includes women and those who menstruate. Wherever necessary to make a point about the biological aspects our products are tailored to, we will use inclusive language like 'people who menstruate/have bladder problems', 'vulva/penis owners' etc.
And no, we don't shy away from using the words 'vulva', 'vagina', 'penis' because we think they are absolutely ESSENTIAL in empowering people to talk about their sexual and reproductive health and fostering helpful and educational conversations about our bodies🙌.
Where do 5% of Here We Flo profits go?
We also make monthly product donations to food and hygiene banks, period drives, homeless shelters and more!
Why is the packaging so pink / cute?
We believe pink is a feminist colour and no one should be ashamed of their period, and we LOVE being funny in everything we do. As Susan, our co-founder once said "There are many ways to smash the patriarchy - ours just happens to be humour."💁♀️🙌
Chances are, if you're reading this - you're on the same page, so welcome to the family!💕
Where can I find Here We Flo products in stores (UK retailers)?
💖 FLO Period Care - You can currently find our period care range in Boots, Holland
& Barrett, Planet Organic, Morrisons, WHSmith Travel, Ocado & Amazon.
💛glo Sensitive Bladder and Heavy Period Care - We currently stock our glo Sensitive Bladder and Heavy Period Flow care line in H&B, Ocado, Planet Organic & Amazon.
🍆XO! Sexual Wellness:Our sexual wellness range is currently available in Holland
& Barrett, Planet Organic, Ocado, Amazon & WHSmith Travel.
Plus, all the product ranges in the Here We Flo family can be found in lots of really awesome independent health & organic shops throughout the UK!
How are Here We Flo period products sustainable?
That's why all of our packaging is either compostable or recyclable. For example, our FLO Non-Applicator Tampons, Bamboo Pads and Bamboo Liners, as well as our glo Bamboo Pads and Liners are all wrapped in 100% compostable, plant-based wrappers. Our Sustainable Tampon Applicators are 95% plant-based (sugarcane) and are also recyclable (please do check locally!).
Our XO! eco-friendly condoms are CO2-neutral and made in a solar-powered factory.
Plus, all of our outer packaging is FSC-certified recyclable and biodegradable cardboard.
We also use none 🙅♀️ of the nasties you'll find in conventional tampons and pads - no fragrances, no dyes, no allergens or harsh chemicals like chlorine bleach. Nothing but natural goodness in our products! And ALL of our products are vegan + cruelty-free, certified by PETA and The Vegetarian Society.
We're also working towards becoming a fully CO2-neutral company by the end of 2021!🌱
Why do you not use the words 'Hygiene' or 'Sanitary'?
Periods aren’t any more unsanitary or unhygienic than any other bodily function, yet, of all the bodily 'messes' we experience as humans, periods are the only ones we describe in terms of ‘sanitation’ so explicitly.
This furthers the stigma that periods are dirty or something to be ashamed of, and set us back in really important conversations about our reproductive health!
Do Here We Flo products expire?
Even though you'll see the words 'biodegradable' or 'compostable' being used quite frequently by us, please don't take that to mean that they will spontaneously biodegrade whilst you're using them, thus making them unsafe.
As long as you play smart and follow our recommendations, you'll be alright!
Now for the actual shelf life: you can use our eco-applicator tampons for up to 5 years, our biodegradable bamboo pads/liners will last for up to 3 years and so will our XO! condoms. (make sure they make it out of your crush's wallet by then though 😉)
Where are Here We Flo products made?
Our organic cotton is sourced from Europe, our organic bamboo is sourced from South-East Asia and our XO! eco-friendly condoms come from Malaysia through our amazing Regenerative Rubber Initiative partnership!
Are you sustainable when it comes to transporting your products?
We also aim to ship our products via sea most of the time for the same reason AND we offset our company CO2 emissions through organisations like Climate Partnerand Ecologi.
As a small business, our aim is to become fully carbon-neutral by the end of 2021.💪
Are Here We Flo products ever tested on animals? Is FLO vegan? Is glo vegan? Is XO! vegan?
We’re Vegan + Cruelty-Free certified by PETA🐰 and The Vegetarian Society🌱!
How long will my delivery take to arrive? What do I do if my order hasn't arrived in a few days? (UK)
We deliver via Royal Mail and our price includes free 2nd Class shipping that arrives in 3-5 business days.
Paid Express Delivery orders come by Royal Mail 1st Class delivery and take 1-2 business days to arrive.
We recommend you set your charge date to at least 7 days before your period is due, to make sure that the products get to you on time. Play smart, not hard! 😉💕
If you think your order might be late, follow our rule of thumb: for order less than 7 days late from the date when you were charged, wait a teeny-tiny bit longer (thank you for your patience!) - it's likely that your order is on its way to you! If it's more than 7 days late from the date when you got charged, definitely give us a shout at email@example.com and we'll sort it for you!
Royal Mail does not offer tracking services for 1st and 2nd class parcels, so we appreciate the patience and we're sorry that you won't be able to stalk your parcel while it's on its way to you.👀
Why are your products more expensive online than in physical stores?
As we’re a small team of women, delivering directly to your door means accounting for letterbox-friendly packaging, warehousing (picking & packing) and delivery fees that we simply can’t absorb entirely.
Similarly, most retailers make companies pay quite a bit of £££ so they can be on promotion throughout the year and increase the likelihood of people trying the products out.
So, while we’re very happy for our customers to buy us wherever it’s more convenient and affordable for them, there is simply no way for us to sell on our website at the same price as in stores.
Regardless of where you buy your products from, though, 5% of profits go to people + planet!🙌💖
What marketing material will I get from you?
Every now and then, you might receive a notification about our latest feminist blog post, any new products or offers we may add on our website, as well as other relevant news.
If it's all getting a bit too much (we know how it can be!😅), you can easily unsubscribe at any moment via one of the emails we send you.
Can I stock your products?
You can also head to our wholesale page to find out a bit more about getting FLO on your shelves/ office/ school/ college & also have a peek at the other companies that have already jumped on the FLO-wagon!💗
What if I want to organise a brand collaboration? Are you open to partnering with anyone?
We can't promise we'll be able to say yes to every partnership request (we are still very small), but we do try to get back to each request!
In any case, give us a shout on our social media or by emailing us at firstname.lastname@example.org with your request to join our feminist gang and we will get back to you about it soon!
I can't find the answer I was looking for on this list...
How do I manage my Here We Flo subscription?
You will receive an email reminder 3 days before every order makes its way to you. If you want to cancel your subscription, make sure to do it once you received your reminder - so you can avoid any unwanted deliveries/ charges. If an order has already been shipped by our warehouse, we will be unable to issue a refund, and, due to the nature of our products, we cannot accept returns.
Make sure you’ve registered/activated your account before attempting to log in to manage your account, otherwise you could receive and error saying that your email address is not recognised!
If you run into any problems, reach out to us at email@example.com and we'll sort it for you!
My period doesn’t come regularly, can I change my delivery date?
For more specific adjustments, please give us a shout at firstname.lastname@example.org!
How do I pause my FLO subscription?
You can also scroll further down where you'll see the Skip Shipment button, which will set your next charge date to the following calendar month. Happy edits!
I would like to change my delivery/ billing address. I moved to a new address, help?
If you're having any trouble with this, feel free to send an email over to us at email@example.com and we'll send some help your way!
I signed up for a subscription but didn’t create an account. How do I manage my subscription?
But fear not – we're coming to your rescue! If you can’t find the first set-up email you received in your inbox (with your first order), simply give us a shout at firstname.lastname@example.org and we’ll sort you out within 24 hours!
We might take until Monday morning to respond over the weekend, but don’t worry about it! Everything is fixable. Plus, all orders that are charged over the weekend are shipped by our lovely warehouse partners on Monday morning.
You charged me for a subscription and I only meant to buy a one-off product.
We send out email notifications 3 days prior to you being charged for any subscriptions, so do keep an eye out for this if you want to make any changes!
How do I cancel my Here We Flo subscription?
Anytime you want to cancel any item from your subscriptions, you can follow this trusty trail: log into to your customer account on My Orders at the top right hand corner of any page of our website (you'll have to create a customer account if you haven't already) > go to Manage Subscriptions > click on any specific product by selecting Edit > just scroll down a bit further (past where you can see your delivery/ billing information) and... voilà!
You've successfully unsubscribed from that specific product (repeat with as many products you wish to unsubscribe to.
You can always resubscribe later if you change your mind by logging back into your account. That is, if you're missing us... we'll certainly be missing you! 💛