Delivery + Returns
DELIVERY AND RETURNS
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We now ONLY deliver to the UK.
We use Evri as our shipping partner and you can track your delivering through the link on your order confirmation email.
We operate on a standard two day delivery with Evri. Orders can take between 2 to 3 working days to arrive depending on what time your place your order and how big it is.
Our warehouse is not open at the weekend so orders placed on Saturday or Sunday will be packed on Monday.
Please contact hiya@hereweflo.co if your order hasn't arrived within 7 days.
RETURNS
You have a legal right to change your mind
We cannot offer refunds on underwear and on intimate items such as products sealed for health protection or hygiene purposes, such tampons, sanitary pads, condoms, and panty liners, once these have been unsealed after you receive them.
Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below. You have the right to inspect the products in the same way that you would inspect them in a shop. You have 14 days to change your mind after buying any secondary products online this does not include products sealed for health protection or hygiene purposes, such tampons, sanitary pads, condoms, and panty liners, once these have been unsealed after you receive them. In the event that you do change your mind, you agree to pay any costs associated with returning the products.
When you can't change your mind. You can't change your mind about an order for products sealed for health protection or hygiene purposes, such tampons, sanitary pads, condoms, underwear and panty liners, once these have been unsealed after you receive them.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If the product is for regular delivery (for example, a monthly subscription which automatically renews), you can change your mind within 14 days after the first delivery. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://www.hereweflo.co/pages/contact-us, fill in the online form.
You have to return the product at your own cost. You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product. You can:
send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for products which can't be posted, see our Returns Process: https://www.hereweflo.co/pages/delivery-and-returns or contact our Customer Service Team: https://www.hereweflo.co/pages/contact-us .
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: https://www.hereweflo.co/pages/contact-us can advise you on whether we're likely to reduce your refund.
When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.